Ask for official staff help
我需要官方工作人员帮助。
I need help from official staff.
Arrival Recovery
Something not working after you landed?
Pick the thing blocking your next move. Each card is fixed, copyable, printable, and designed for weak data moments.
Do not share SMS codes, banking passwords, passport numbers, card details, or unlocked phone access.
Offline Backup
Load recovery cards before travel.
Core recovery cards are static and low-data. Open the ones you may need before departure, then copy or print critical cards as a fallback.
- No live chat, passport upload, payment details, or failure notes are collected.
- Chinese phrases are fixed first-request prompts and should be used with staff help or a translation app for follow-up.
- The safest recovery path is usually staffed help, official counters, saved addresses, and backup payment or network paths.
This browser does not expose service-worker caching. Copy or print critical details before travel.
Saved Travel Materials
Your saved recovery materials
Use this before you fly or when you are switching devices. Recovery cards, address cards, checklist progress, and city packs stay in this browser unless you copy or print them.
Saved materials stay in this browser on this device. Copy, print, or use the city phone pack when you need to move essentials to another device.
Choose The Blocker
Open the card for the problem in front of you.
Start with the immediate blocker, not the app category. The goal is to keep moving first and diagnose later.
Payment Recovery Card
Payment failed
Pay another way first. Fix the wallet, bank, or merchant issue later when you are out of the line.
Network Recovery Card
No data or Wi-Fi
Get one working connection or use offline materials first. Fix eSIM, roaming, or app setup later when you are not blocking the next move.
Transport Recovery Card
Taxi, station, or transport problem
Reach the next safe staffed location before debugging ride-hailing, metro payment, station names, or pickup zones.
Hotel Check-in Card
Hotel check-in problem
Show the booking, passport, hotel address, and payment backup. Ask the front desk to search manually before you troubleshoot apps.
Booking Recovery Card
Ticket, QR, or booking problem
Use the booking number, passport, Chinese station or attraction name, and staffed counter before you miss the train, flight, or entry window.
Chinese Address Card
Address or taxi communication
Show a large Chinese address, phone number, and place name when transport, hotel, or staff communication gets stuck.
Language Help Phrases
Keep a few safe phrases ready.
Use these fixed phrases for the first request only. Do not show passport numbers, payment details, verification codes, or private booking screenshots.
Ask staff to look at a saved address
请看这个保存好的地址。
Please look at this saved address.
Ask staff to write a location
可以请您写一下柜台、登机口或上车点吗？
Could you please write down the counter, gate, or pickup point?
Ask staff to speak slowly
我中文不太好，请您说慢一点。
I do not speak Chinese well. Please speak slowly.
Ask staff to call a shown phone number
可以请您帮我拨打这个电话吗？
Could you please call this phone number for me?
Keep control of the phone
请不要操作我的手机，我自己来。
Please do not operate my phone. I will do it myself.
Saved Arrival Toolkit
Prepare the recovery stack before you need it.
Save the cards you want in this browser, then copy the toolkit into notes or print it before departure. No booking numbers, passport details, payment details, or free-text problem reports are collected.